Privacy Policy

How We Use Your Information

We use your information to:

• Process bookings and enquiries

• Communicate with clients, staff, and training participants

• Deliver staffing and training services

• Manage compliance, safeguarding, and legal obligations

• Improve website functionality and user experience

• Send updates, promotions, or service-related communications (with consent)

We only process data that is necessary, relevant, and in line with UK GDPR and the Data Protection Act 2018.

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Lawful Basis for Processing

We process your data on the following legal grounds:

• Contractual necessity – to deliver the services you request

• Legal obligation – to meet regulatory and safeguarding requirements

• Legitimate interest – to manage and grow our business responsibly

• Consent – where required, such as marketing or newsletter sign-ups

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How We Store and Protect Your Data

All personal data is stored securely in line with industry standards. We use encrypted systems and password-protected files. Access is limited to authorised personnel only. We retain personal data only as long as necessary and in accordance with our data retention policies.

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Sharing Your Information

We will never sell your data. We may share your information with:

• Third-party service providers (e.g. training platforms, payroll processors)

• Regulatory bodies (e.g. CQC, DBS, HMRC) when required by law

• Partners who help us deliver services (under strict data-sharing agreements)

All third parties are required to comply with data protection laws.

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Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your information

• Object to or restrict certain types of processing

• Withdraw consent (where consent was given)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at:
📧 carole.obbard@ocwjcaregroup.co.uk
📞 07955821255

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Cookies

Our website may use cookies to improve user experience and track analytics. You can manage cookie preferences through your browser settings.

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External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

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Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.