STATEMENT OF PURPOSE

1. Provider Details

​

Registered Provider Name: OCWJ Care Group Limited
Company Number: 16614839

 

Director/ Responsible Individual & Registered Manager: Carole Obbard

 

Legal Status: Private Limited Company registered in England and Wales

 

Registered Address / Location Address: 34 High Street, Ramsgate, Kent, CT11 9AG

 

Telephone: 01843 663788

 

Email: admin@ocwjcaregroup.co.uk

​

2. Our Vision and Values

 

OCWJ Care Group Limited was established to provide safe, compassionate and person-centred personal care to adults living in their own homes.

 

Our vision is simple:

​

• To support people to live safely, independently and with dignity in the place they call home.

​

​

• To treat every individual as unique.

​

• To deliver care that respects rights, promotes choice and protects wellbeing.

 

Our core values are:

• Dignity

​

• Respect

​

• Compassion

​

• Accountability

​

• Transparency

​

• Continuous improvement

 

 Care is delivered in line with the Fundamental Standards and the principles of:

• The Care Act 2014

​

• The Mental Capacity Act 2005

​

• The Human Rights Act 1998

​

• The Equality Act 2010

 

3. Regulated Activity

 

OCWJ Care Group Limited is registered to provide:

Personal Care

 

OCWJ Care Group Limited:

• Does not provide accommodation

• Does not provide nursing care

• Does not provide treatment of disease, disorder or injury

 

All care delivered falls strictly within the scope of domiciliary personal care.

 

4. Location and Premises

 

Location Name: OCWJ Care Group Limited

 

Location Address: 34 High Street, Ramsgate, Kent CT11 9AG

 

The premises are used solely for:

• Care coordination

• Staff supervision

• Training

• Governance and audit activity

• Administrative functions

​

No personal care is delivered from this location and no service users attend the premises for treatment or care. The manager manages no other locations.

 

5. Hours of Operation

Office Hours: Monday to Friday, 9:00am – 5:00pm

 

An out-of-hours on-call service operates 24 hours per day for service users to ensure continuity of care and emergency support.

 

6. Geographical Area Covered

 

Primary Service Area:

• Thanet District including Ramsgate, Margate, Broadstairs, Cliftonville, Westbrook, St Peters and Westwood Cross.

 

Extended Area (subject to risk assessment and workforce capacity):

• Deal

• Dover

• Sandwich

• Canterbury

• Whitstable

• Herne Bay

 

Expansion will only occur following:

• Documented workforce capacity review

• Risk assessment

• Governance approval

• Confirmation that quality and safety can be maintained

 

Safety will never be compromised for growth.

 

The service user bands listed above mirror exactly the service user groups selected within the Care Quality Commission registration application. OCWJ Care Group Limited will only accept packages of care that fall within these declared service user bands and where staff competence, training and governance oversight can safely meet assessed need.

 

Where an individual’s needs fall outside the declared service scope, care will not commence until appropriate referral, specialist input or multi-disciplinary planning is agreed. This ensures safe practice, regulatory compliance and protection of individuals from inappropriate or unsafe care provision.

 

7. The People We Support

​

OCWJ Care Group Limited supports adults aged 18 and over, including:

• Older people

• Adults with physical disabilities

• Adults living with dementia

• Adults with sensory impairments

• Adults requiring reablement following illness or hospital discharge

​

OCWJ Care Group Limited does not provide:

• Complex nursing care

• Specialist behavioural or forensic services

• Advanced clinical interventions

 

If needs exceed the scope of personal care, referrals will be made to appropriate health or specialist services. OCWJ Care Group Limited is not registered as a specialist learning disability or autism provider and does not deliver regulated treatment or specialist behavioural interventions.

 

8. Description of Services Provided

 

Personal care may include:

• Washing, bathing and personal hygiene

• Dressing and grooming

• Continence care

• Mobility support and transfers

• Medication prompting, assistance or administration (where assessed and agreed)

• Nutritional support and meal preparation

• Emotional support and companionship

• End-of-life personal care (non-nursing)

 

All care is delivered following:

• A comprehensive needs assessment

• Individual risk assessment

• A personalised care plan

• Consent confirmation

• Mental Capacity Act principles

• Regular review

​

9. Person-Centred Care Approach

 

Care planning begins with listening.

 

At assessment we explore:

• What matters to the person

• Their daily routines

• Cultural and religious preferences

• Communication needs

• Lifestyle choices

• Goals and desired outcomes

• Family involvement preferences

 

People are involved in:

• Initial assessment

• Care planning

• Review meetings

• Feedback processes

• Decisions about staff changes

 

No care begins without agreement to the care plan.

 

Consent is ongoing and confirmed at each visit.

 

10. Safeguarding and Protection

 

OCWJ Care Group Limited operates a zero-tolerance approach to abuse, neglect or improper treatment.

 

Safeguarding systems include:

• Safer recruitment in line with Regulation 19

• Enhanced DBS checks

• Staff safeguarding training

• Clear reporting pathways

• Immediate escalation procedures

• Partnership with Kent Adult Social Care

 

Safeguarding concerns are reported in line with Section 42 of the Care Act 2014 and CQC notification requirements. At commencement of regulated activity, OCWJ Care Group Limited will operate with a core management structure consisting of the Registered Manager/Nominated Individual and a small team of safely recruited and trained care staff sufficient to meet the initial caseload. Staffing levels will increase proportionately in line with assessed need, safe rostering requirements, supervision capacity and governance oversight. Growth will remain controlled and directly linked to Regulation 18 (Staffing) and Regulation 17 (Good Governance) to prevent workforce strain, ensure continuity of care and maintain safe service delivery at all times.

 

11. Governance and Quality Assurance

 

OCWJ Care Group Limited operates a structured governance framework aligned with Regulation 17 (Good Governance).

 

Governance systems include:

• Monthly care plan audits

• MAR audits

• Incident and safeguarding review

• Staff supervision and appraisal

• Training matrix monitoring

• Complaints analysis

• Service user feedback review

• Annual policy review

• Service Improvement Plan tracking

 

Learning from:

• Incidents

• Complaints

• Safeguarding enquiries

• Audit findings

 

is documented and used to strengthen practice.

Quality assurance is not reactive — it is continuous.

OCWJ Care Group Limited operates in accordance with a comprehensive suite of policies including Safeguarding, Safe Recruitment, Consent and Mental Capacity, Medicines Management, Infection Prevention and Control, Positive Behaviour Support, Restrictive Practice, Complaints, Equality and Good Governance. Policies are reviewed annually and are available upon request.

 

12. Staffing Structure

 

OCWJ Care Group Limited structure includes:

• Registered Provider – OCWJ Care Group Limited

• Registered Manager / Nominated Individual – Carole Obbard

• Care staff recruited in line with Regulation 19

• External HR consultancy support

• Compliance administration support

​

As OCWJ Care Group Limited grows, additional senior and coordination roles will be introduced to ensure governance capacity is maintained.

 

13. Registered Manager & Nominated Individual – Regulatory Details

 

Registered Manager: Carole Obbard

 

Address for Service of Notices: 34 High Street, Ramsgate, Kent CT11 9AG

 

Regulated Activity Managed: Personal Care

 

Locations Managed: OCWJ Care Group Limited – 34 High Street, Ramsgate

 

Time Allocation: Approximately 70% governance and management oversight, 30% community-based assessments, reviews and spot checks

 

Job Share Arrangements: None

The Registered Manager holds full operational and regulatory accountability for the regulated activity delivered at this location.

 

OCWJ Care Group Limited will only accept packages of care within its declared service user bands and where it can evidence staff competence and governance capacity to deliver safe, person-centred care. The provider has secured sufficient financial resources to support the safe delivery of regulated activity. Start-up costs, insurance, training, governance systems, compliance infrastructure and working capital were fully funded prior to commencement of trading. Financial forecasting demonstrates sustainability under conservative growth assumptions, ensuring fair staff pay, safe staffing levels and continued regulatory compliance. Financial viability is monitored as part of governance oversight to prevent operational instability and protect service users from risk associated with financial failure.

 

14. Involvement and Feedback

 

People who use OCWJ Care Group Limited and their representatives are encouraged to:

• Provide feedback

• Raise concerns

• Participate in reviews

• Suggest improvements

 

Feedback is gathered through:

• Care reviews

• Surveys

• Direct discussion

• Complaints system

 

All feedback informs continuous improvement planning.

 

 

15. Commitment to Equality and Human Rights

 

OCWJ Care Group Limited promotes:

• Equality

• Diversity

• Cultural sensitivity

• Accessible communication

• Respect for protected characteristics

 

Reasonable adjustments are made where required.

 

Care delivery is guided by the principles of:

• Dignity

• Liberty

• Privacy

• Non-discrimination

• Proportionality

 

16. Statement Review

 

This Statement of Purpose will be reviewed:

• Annually

• When service delivery changes

• When management arrangements change

• When required by CQC

 

Date Issued: February 2026

 

Review Date: February 2027